Shipping policy
Flexgee Shipping Policy
At Flexgee, we are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy before placing your order.
Order Processing
- All orders are processed within 1–3 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Delivery estimates begin after your order has been processed.
United States
- Standard Shipping: 5–12 business days
- Express Shipping (where available): 3–9 business days
International Orders
- Estimated delivery: 7–20 business days, depending on the destination and customs processing.
Please note that all delivery times are estimates and are not guaranteed.
Shipping Carriers
To provide the fastest and most reliable service, Flexgee works with multiple shipping partners. Your order may be shipped through USPS, UPS, FedEx, DHL, YunExpress, GoFo, or other available carriers. The shipping carrier is selected based on your location, warehouse availability, and logistics network.
Free Shipping
We offer Free Standard Shipping on all orders over $250 USD.
Shipping costs for orders below the free shipping threshold are calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active after the carrier receives your package.
Shipping Address Policy
Customers are solely responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, please contact Flexgee immediately. We can update or correct your shipping address only if your order has not yet been shipped and a tracking number has not been assigned.
Once an order has been shipped or a tracking number has been issued:
- Flexgee is unable to change the shipping address.
- Flexgee cannot guarantee order cancellations after shipment.
- Refunds cannot be issued while the package is in transit.
If your order is shipped to an incorrect address provided by the customer, or the package is returned because the address is incomplete or inaccurate, any refund or replacement will only be considered after the package has been successfully returned to Flexgee.
In many cases, customers may contact the shipping carrier directly after shipment to request an address update, delivery instructions, or a hold for pickup. Such requests are subject to the carrier’s policies and approval, and Flexgee cannot guarantee that the carrier will make these changes.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to customs inspections, severe weather, carrier issues, high shipping volumes, or other circumstances beyond our control. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our Customer Support team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Contact Us
If you have any questions regarding your order or shipping, please contact us.
Email: support@flexgee.com
Phone: +1 (770) 628-2238
Thank you for choosing Flexgee. We appreciate your trust and are committed to providing you with the best possible shopping experience.
