Refund policy

Flexgee Return & Refund Policy

At Flexgee, we are committed to providing our customers with quality products and outstanding service. Your satisfaction is important to us, and we aim to make every purchase a positive experience. This Return & Refund Policy explains how returns, refunds, replacements, and product availability are handled to ensure a fair and transparent process for everyone.

14-Day Return Policy

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase.

Please contact our Customer Support team before returning any item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 14 days of delivery by contacting our Customer Support team.

To help us resolve the issue quickly, please provide clear photos or videos showing the problem. After reviewing your claim, we will determine the most appropriate solution, which may include:

• A replacement item.
• A full or partial refund.
• Store credit.
• Another suitable resolution based on the circumstances.

In some cases, we may not require the item to be returned before issuing a replacement or refund.

Refunds

Once your return or claim has been reviewed and approved, any eligible refund will be issued to the original payment method used to place the order.

Please note that processing times may vary depending on your bank or payment provider.

Product Availability

We work hard to ensure that all products displayed on our website are available for purchase. However, due to high demand, supplier inventory updates, or other unforeseen circumstances beyond our control, an item may occasionally become unavailable after an order has been placed.

If this happens:

• Single-item orders: If the unavailable item is the only product in your order, we will cancel the order and issue a full refund to your original payment method.
• Bulk or multi-item orders: To avoid delaying your shipment, we will dispatch all available items as scheduled. For any unavailable item(s), we will issue store credit equal to the value of the affected product(s). The store credit can be used at any time to place a new order for the same item when it becomes available or for any other product on our website.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled. Customers may still request a return after delivery if the order meets the requirements of this policy.

Our Commitment

At Flexgee, we continuously work to maintain accurate inventory, process orders quickly, and deliver every package as efficiently as possible. While unexpected situations such as inventory discrepancies or shipping delays may occasionally occur, these circumstances are uncommon and are often beyond our control.

Whenever an issue arises, our team is committed to resolving it promptly, fairly, and professionally. We appreciate your patience, understanding, and trust, and we will always do our best to provide the highest level of customer service.

Thank you for choosing Flexgee.